Refund & Cancellation Policy

• If the group tour is organized by a third-party travel/trekking company or a partner/freelancer, then the cancellation policies of that company apply. 'TrekOTrip' will not charge any extra cancellation charges (other than the third-party cancellation charges). Please check the cancellation policy before booking your tour.

 

Cancellation by 'TrekOTrip'

 

• 'TrekOTrip' may cancel the group trip/trek if there is no minimum number of bookings, due to bad weather, or due to any unforeseen event. In such a case, a full refund (excluding the bus/train/flight cancellation charges, if any) will be given.
• 'TrekOTrip' may cancel the customised trip/trek due to bad weather, or due to any unforeseen event. In such a case, a full refund (excluding the non-refundable portion or the bus/train/flight cancellation charges, if any) will be given.
• No refund will be given if you are not allowed to join the trip/trek when you show any COVID-19 symptoms or if you fail to provide the mandatory doctor's or vaccination certificate.

 

 

Cancellation by the Traveller(s) / Trekker(s)

 

• No refund (neither partial nor full) will be given once the agreed tour/trek begins.
• No refund if the traveller/trekker does not turn up at the agreed place, date, and time.
• No refund will be given if you are not allowed to join the trip/trek when you show any COVID-19 symptoms or if you fail to provide the mandatory documents (doctor's certificate, vaccination certificate, medical test report etc)
• Certain tours/treks may include a partial non-refundable amount. That amount is not refundable for any reason.

 

• A fixed non-refundable charge of ₹500 applies to tours/treks costing up to ₹5000, and a charge of ₹1000 applies to tours/treks costing above ₹5000. This charge is non-refundable under any circumstances.
• If the tour/trek is cancelled before 31 days of the tour/trek start date, the full amount (excluding bus/train/flight cancellation charges and fixed non-refundable amount, if any) will be refunded.
• If the tour/trek is cancelled within 30 days of the tour/trek start date, 75% of the total Trek/Tour amount (excluding bus/train/flight cancellation charges and fixed non-refundable amount, if any) will be refunded.
• If the tour/trek is cancelled within 11-20 days of the tour/trek start date, 50% of the Total Trek/Tour amount (excluding bus/train/flight cancellation charges and fixed non-refundable amount, if any) will be refunded.
• If the tour/trek is cancelled within 10 days of the tour/trek start date, 100% of the Total Trek/Tour amount will be charged and no refund will be provided.
• The applicable refund amount will be processed within 10 business days.