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Terms and Conditions

Payment Policy

Confirmation Procedure

50% advance payment to be made in order to confirm the booking, unless specified others.
For the balance amount to be paid, which should not be lesser than 15 days from the tour start date, payment dates/slabs shall be advised depending upon gap between the booking date and travel date.
100% payment to be made at least 15 days prior to tour start date.
The right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides the above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON-REFUNDABLE.
Advance payment can be made through Wire Transfer to our bank or through credit cards. We accept all major Credit cards. The payment can be made in cash. In case of payment through credit card/debit card or any mode through payment gateway, the small amount of bank processing fee may be applicable.
Tour prices are printed in our brochures/flyers or mentioned in our quotaion and other form of communication (in case of group booking/fixed departure) and mentioned in the quotation & other form of communication (incase of FIT/GIT or other customised tours). Please acknowledeg/respond back with your acceptance/confirmation of the booking return duly signed and completed booking form to us or our appointed agents along with an initial deposit per person for all tour packages. This initial deposit amount is non refundable or non transferable in the event of cancellation / change of travel date of tour by the Clients
The Client must pay the balance amount 30 days prior to the date of departure of the Tour. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be the cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same
All cheques / demand drafts to be payable in the name of ‘Growing Sphere Private Limited’. On payment of the deposit amount you will be given an official receipt from Growing Sphere. You can also book the tour through our Preferred Sales Agent OR Travel Agent
The EMI options, if applicable, will be only available for the payment done online during the package booking. EMI option is not available for any payment done after the online booking of the package

Cancellation Policy

Cancellations within 25 days or less prior the start date – 100% of the value of the booking
Cancellations within 26 to 40 days prior to the start date – 50% of the value of the booking
Cancellations within 41 days or above prior to the start date – 30% of the value of the booking

Important Note on Covid/any Pandemic Related Cancellation

Refund as regards cancellations of flight tickets will depend on the refunds from respective airlines. We do not guarantee full/part refund on cancellations of Domestic and/or international flight tickets.
The cancellations as regards to land package which includes accommodation, food, sightseeing, transfers etc., will attract 15% deductions as the handling charges and for the balance amount paid, a credit note will be issued, which the client can use with in the validity of the credit note.
Partially Utilized trip is Non-Refundable.
Here Pandemic Related cancellation means: Any cancellation due to nation-wise lockdown, state-wise lockdown of the originating/destination/or any other states used in the trip. Or Non-Operational of the flight/trains for the originating/destination states.
We consider pandemic, only when it’s formally informed / declared in written format by the authorized personnel of Central / State Government.

Legal/Terms of Service

Events/Services

TGS actively provides access to thousands of events around the world through numerous agent /partners. TGS is not the issuer, original seller or a reseller of tickets. Please note that often when purchasing tickets, you are purchasing tickets above face value, which may include service charge(s) reflecting costs and efforts in obtaining premium seats. Ticket prices are not set by TGS and are subject to market conditions and demand. In the events of show cancellations directly by the artist/promoter, TGS will issue a refund. TGS or its ticket agent partner will dispatch your tickets by courier service. Please note that neither TGS nor its ticket agent partners can be held liable for any failure by the courier to deliver your tickets.

Terms & Conditions

Agreement between You and The Growing Sphere (TGS). The following terms and conditions (the "Terms and Conditions") apply to all visitors to or users of this Web site. By accessing this Web site, the user acknowledges acceptance of these Terms and Conditions. In the case of any violation of these Terms and Conditions, The Growing Sphere / Growing Sphere Private Limited and its subsidiaries,(if any), reserve the right to seek all remedies available by law and in equity for such violations. The Growing Sphere shall provide the Services only on receipt of a written request by the Client's authorized representative. The Growing Sphere/Growing Sphere Private Limited shall not be obligated to provide the Services in the absence of any such written request. Copyrights/Trademarks Notice. The trademarks, trade names and service marks (the "Marks") displayed on this Web site are the property of The Growing Sphere / Growing Sphere Private Limited and other associated third parties. Users are not permitted to copy or otherwise use these Marks without the prior written consent of The Growing Sphere/Growing Sphere Private Limited or such third party which may own the Mark. TGS's website and its information is protected by trademark laws unless otherwise indicated and is the sole property of TGS. Any unauthorized use, copying, rewriting, publication, broadcasting, distribution or exploitation of this website and its information is strictly prohibited by TGS. You may display or print this website and its information solely when visiting and in the usual operation of your web browser. All names, logos and trademarks on this website are owned by The Growing Sphere (abbreviated as TGS) under the registered name Growing Sphere Private Limited or by a third party which has granted The Growing Sphere the right to use them on this website. The use or misuse of these names, logos and trademarks is strictly prohibited by The Growing Sphere (TGS)/Growing Sphere Private Limited (GSPL). Nothing contained herein shall be construed as granting the user of this website the right to use any names, logos and trademarks on this website without the written permission of the owner. Links to Third-Party Web Sites. This Web site may contain links to Web sites operated by parties other than www.thegrowingsphere.com. Such hyperlinks are provided for reference only. The Growing Sphere does not control such Web sites and is not responsible for their contents. The Growing Sphere's inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. If you decide to access any of the third party sites linked to this Web site, you do so entirely at your own risk. Refund & cancellation. Each booking has a separate cancellation policy as provided. Please read the refund and cancellation policy before the booking. By paying through any payment link you confirm that you have read the terms and conditions of the respective bookings with refunds and cancellation policies.

Payment:

In case of any delay in payment by the CLIENT of the invoices, The Growing Sphere (TGS) /Growing Sphere Private Limited (GSPL), reserves right to charge interest @ 18 % p.a.

Customer satisfaction survey:

TGS, at its own cost, shall be allowed to conduct customer satisfaction survey at periodical intervals

Force Majeure:

Neither party shall hold the other liable for its inability to perform its obligations under this Agreement due to reasons beyond its reasonable control. Notwithstanding any of the provisions of this Agreement, flood, fire, earthquakes, strikes, riots, natural calamities, war, epidemics, accidents, government embargoes introduced after this contract came into existence, any change in law or other exercise of a sovereign or executive prerogative by the Govt. of India or any other authority or invocation of force majeure clause by the vendors of The Growing Sphere in respect of the services under this Agreement, suspension / cancellation of the services by the airlines / hotels shall include conditions of force majeure. Neither TGS nor the CLIENT shall in any circumstances have any liability whatsoever for any indirect or consequential loss, including, without limitation, loss of profit, revenue or goodwill, resulting from negligence or willful default or any breach or non-performance of this Agreement or any misrepresentation (other than fraudulent) or any other tort, including negligence, on the part of TGS or the CLIENT or their representatives. Neither Party shall use the name of the other in connection with any products, publicity, promotion or advertising without the prior written permission of the other Party No admission or delay on the part of any Party hereto in requiring the due and punctual fulfillment by other Party hereto of the obligations of such other Party hereunder shall be deemed to constitute a waiver by the omitting or delaying Party of any of its rights to require such due and punctual fulfillment. This Agreement represents the entire agreement and understanding between the Parties with respect to its subject matter and supersedes any prior or contemporaneous discussions, representations, or agreements, whether written or oral, of the Parties regarding this subject matter. In the event of any disputes or disagreement under or in relation to this Agreement or over the interpretation of any of the terms herein above contained or any claim or liability of any party, the same shall first be referred to committee comprising of COE of The Growing Sphere and the nominee of the CLIENT. If this committee fails to resolve the dispute within thirty days from the date the dispute is referred to it, then the same shall be refereed to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The venue of arbitration shall be Mumbai, Maharashtra.

Legal:

The Growing Sphere (TGS)'s website has been compiled in good faith. It provides information of a general nature about the company, services and products. While TGS has taken reasonable steps to ensure that such information is accurate, the company makes no warranties or representations - expressed or implied - regarding the accuracy and completeness of this website and its information, or any websites linked to this website. Users of this website, its information and any websites linked to this website must rely solely on their own assessment and verification. Neither TGS, nor the company's affiliates, officers and employees, shall be responsible or liable for any direct, indirect, incidental, consequential or special loss or damages however arising (whether by negligent act, omission or otherwise) out of the use of, or reliance upon, this website and its information, or any websites linked to this website. Limitation on Liability. TGS merely provides intermediary services in order to facilitate highest quality services to you. TGS is not the last-mile service provider to you and therefore it shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, tour operator/ground handling agent or similar agency) you shall engage or hire or appoint pursuant to or resulting from the material available in this website. Neither TGS nor any of its directors, employees, agents, vendors or suppliers will be liable for any direct, indirect, special, punitive, consequential or incidental damages including, without limitation, lost profits or revenues, loss or damage to data arising out of the use or inability to use this Web site or any TGS product, or damages from the use of or reliance on the information present on this Web site, even if TGS has been advised of the possibility of such damages. Cancellation, No Show and Refunds will be as per operator policies TGS warrants to you that TGS shall use its reasonable endeavors to provide the services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time. Where TGS supplies you with any goods or services supplied by a third party, then TGS is acting as your agent in sourcing the services. TGS will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, TGS does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services. You are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the sale of services. Your contract for the purchase of products or services is made with the relevant supplier/partner/vendor only. TGS acts as an agent for the supplier/partner/vendor and, unless expressly provided otherwise, all your rights and remedies are against the supplier/vendor/partner. TGS will not be responsible for services offered by TGS as agents for the suppliers/vendors/partners or for any aspect of the relationship between you and any particular supplier/vendor/partner. TGS will however do everything it reasonably can to assist you in any dealings you have with the supplier/vendor/partner. You agree that any contract entered into by you with any of the suppliers/vendors/partners is an independent contract. TGS hereby disclaims any and all liability for any act or omission of any supplier/vendor/partner or any loss incurred by you as a result of any act or omission of a supplier/vendor/partner whether or not arranged through TGS. TGS accepts no liability for any losses or claims arising from any inability to access the website or any failure to complete a transaction.

Payment Policy

Confirmation Procedure

FLIGHT TICKETS

100% Upfront Payment to be made for the flight ticket. If the cost changes during the process of ticket issuance, the balance amounts to be adjusted immediately upon the completion of the booking process.
The ticket issuance will be initiated upon receipt of the payment.
The suggested method of payment for ticket purchase is IMPS/Credit Card/Debit Card/UPI/Payment Gateway
For the group booking/s, it is requested to make the advance payments as per the mutually agreed period/timeline.

LAND PACKAGE

50% advance payment to be made in order to confirm the booking, unless specified others.
For the balance amount to be paid, payment dates/slabs shall be advised depending upon gap between the booking date and travel date.
The right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON-REFUNDABLE.
Advance payment can be made through Wire Transfer to our bank or through credit cards. We accept all major Credit cards. The payment cannot be made in cash. In case of payment through credit card/debit card or any mode through payment gateway, a small amount of bank processing fee may be applicable.

Definition

Client/guest means the Person / Persons in whose name or on whose behalf the booking is made
Company means The Growing Sphere (TGS) / Growing Sphere Private Limited (GSPL)
Tour cost/price means the amount mentioned in the Tour Cost/Price column in the brochure
Independent Contractors means “Hotelier / Hotel owner , Owner of any airlines or shipping company or Railway, Ferry boat owner/Operator/ Coach owner / Operator, or any other person or organization who have been selected by the company to render services to the client
Domestic tour / Tour arrangement means a tour operated by the Company which is operated by the Company within India and includes but not limited to brochure tours, special tours, packages, cruise, sightseeing etc
Brochure means catalogue / leaflet / email or any other document containing the details about the itinerary / activities on the domestic tour
Infant means a person below the age of 2 years and a child means a person above the age of two and below the age of Twelve years

Amendment and Cancellation Policy:

Any refund on services you order through TGS will be governed by the Refund Policy stated below. Further, some services may be governed by their individual refund policies. In all such cases the individual refund policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in which case the individual service refund policy shall supersede this policy:

In the event of cancellation of travel arrangements due to any reasons - we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation charges would be as follows: -

Cancellation policy

Tours/Vacations/Events

Cancellation of the reservation after payment will be subject to an additional 2% penalty charge of the total cost as a result of credit card transaction fee.

Cancellations within 41 days or above prior to the start date – 30% of the value of the booking*

Cancellations within 26 to 40 days prior to the start date – 50% of the value of the booking*

Cancellations within 25 days or less prior the start date – 100% of the value of the booking*

Cancellations / No Shows on the date of arrival will be subject to 100% of the total cost*

* The Cancellation charges levied over and above the actual service cost (eg. Train ticket. Flight ticket etc. which will be governed by the cancellation policy of respective service provider like railways, airlines, hotels etc. and any other charges which is not governed by TGS)

In case of Special Trains Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall Advise you as and when Applicable. In case you cancel the trip after commencement, no refund would be entertained. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.

Airline Tickets

To amend/cancel your ticket, you may call at 7506 212 213. There will be standard service fee of:

INR 200 per sector/per coupon (per person) for Domestic Amendment

INR 300 per sector/per coupon (per person) for Domestic Cancellation

For no-show on domestic flights, TGS will charge INR 100 per person per sector as standard no-show charges.

INR 500 per document (per person) for International Amendment

INR 1000 per document (per person) for International Cancellation

The above service fee is over and above the airline's own cancellation charge.

Please refer to airline specific amendment and cancellation policy while using TGS Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and TGS assumes no liability whatsoever in this regard.

Note: Unless expressly stated otherwise, it is mandatory to contact TGS for refunds and the airline will route the refund for your tickets booked, through TGS.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline.

In case you avail the reservation through hotel's website, TGS would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.

TGS charges a service fee on all bookings. In case of cancellation of booking, this fee is non-refundable

Other Terms & Conditions

There is no Contract between the company and the client until the company has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder
The Company has the right at any time and for any reason:
- To terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Company terminates the Contract, the company shall refund the initial deposit amount without payment of any interest
- To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made
No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure
In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:
- To continue with the tour or holiday as amended or altered
- To accept any alternative tour or holiday which the company may offer. In either of these above cases the Client shall not be entitled to, or the Company shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund
In case of any dispute, decision of Growing Sphere Private Limited will be final and binding

Important Note:

In any booked package the services which includes for cruise line, helicopter or ferry would be subject to availability / weather conditions / Local Body permissions / any other statutory requirements. Growing Sphere is not responsible/ liable for any happening or non-happening of any event under any circumstances whatsoever.

Change in Tour Price

The tour prices printed / advertised / quoted to Client are dynamic prices. The person booking tour early is likely to get the lowest price as communicated / offered by the Company, subject to availability of seats. Similarly, person booking tour at the last will be offered the highest prices. This pricing module has been adopted to get early bookings on tours. Hence it is quite obvious that persons travelling on a same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same. Also it is clear agreement between either parties that the prices quoted in the proposal / brochure have been calculated based upon the prevailing hotel / transport tariffs and applicable taxes thereon at the time of printing this brochure. The Company reserves the right to amend the price published in this brochure in case of costs increased before the date of departure. All such increases in price must be paid for in full before departure by the Client

Liability

THE COMPANY shall, in no circumstances whatsoever be liable to the client or any person traveling with him for:
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused
- The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person
- Loss of baggage by the airlines / coach / train
- Overbooking of seats by the airline
- Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route
If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold THE COMPANY responsible for the same and no claim whatsoever can be made by the Client against THE COMPANY for refund or compensation
THE COMPANY shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of THE COMPANY (Force Majeure / Vis Majeure)

Meals

For the FIT Travellers - The menus at the hotel, especially the buffet or fixed portion (as per the opted meal plan) are pre-set. And the menu is not revealed to a travel company/tour operator, unless there is a customised menu specifically prepared for the group which normally seen during a fixed departure / group tour for the group size more than 35 pax. No claim can be made for the meal which he/she has missed and not utilized.

For the Group Tour/Fixed Departure Tour - The menus are pre – set menus provided for breakfast/lunch/dinner on the tour as mentioned under each Tour itinerary and inclusions as printed in our brochure. The meals will be served either at restaurants of hotel of stay or the same could be arranged at local restaurants. The enroute meals or meals during excursions could be packed meals or served by enroute/local restaurants / dhabas. We cannot process a specialmeal nor do we guarantee the special diet to the customer.We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. If a tour participant does not avail his/her meal in stipulated time; he/she has to avail the meal on his/her own arrangement and expenses. No claim can be made for the meal which he/she has missed and not utilized

Itinerary Changes

For the comfort and convenience of our passengers, depending upon the situation, we try to slight flexible with the possibility of reversing the direction, or slightly amend the itinerary (before confirmation of the booking). We will try to advise you of these amendments, prior to the start of the tour or on tour. In the event that a tour participant misses on any part of the sightseeing tour or any such tour due to delay on his/her part, he will not be entitled to claim refund of the same.

Scope of Activity

We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, Hotel, Transport or any other facility or service mentioned in this brochure. We take care in selecting all the ingredients in your holiday; but because we only select and inspect them and have no control in running of them, we cannot be responsible for mechanical fault or any injury, death, loss or damage which is caused by the act or default of the management or employees of any hoteliers, airlines, shipping company, coach owner/ Transport operator who are the company’s independent contractors arising outside our normal selection and inspection process

Hotel

We have mentioned the indicative names of the Hotels for each tour. We reserve the right to change the same due to unavoidable circumstances. In that case we may provide alternative, similar accommodation for which we are not liable to pay any refund. We will not be responsible or liable in case of loss of property or life at the Hotel. Similarly, any damages caused to the hotel rooms during your stay, shall be payable by the Clients and the Company will not be liable for the same

Many regions do not have star category hotels. Generally there isn’t any star categorization in this sector, however the same is demarcated as per prices and put into slabs of 2*/ 3*/ 4* or STD/ DLX/ PRM or equivalent.
Packages are based on base category rooms, irrespective of the Hotel category opted. Room up-gradation payable at the hotel directly
Please be reminded that all special requests like early check-in, smoking, nonsmoking, views, floors, king, twin, adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and cannot be guaranteed prior. Any expenses arising out of this is to be borne by the customer.
Many hotels do not have lift facility & the guest may have to climb stairs. In case of guests having problems with blood pressure, breathing, knee & heart or if they cannot climb the higher floors, we request you to update this at the time of booking so that we may take appropriate action and try for rooms in the Ground floor. This is again subject to availability and DIFFERENCE IF ANY WILL HAVE TO BE SETTLED DIRECTLY BEFORE CHECK OUT.
For meal plans, the menu will be on a fixed plan/ buffet basis and not on A-la-Carte basis. MAP & AP Meal plans do not include Evening snacks & cold drinks/liquor, Soups or Deserts. For order on A-la-Carte basis, guests are requested to make a direct payment for additional items.
For early morning check out breakfast may be limited to simple bread & butter/jam with tea/ coffee/ juice. Request for such items will have to be made at the time of booking.
Consumption and serving of alcohol in hotels/rooms is subject to the hotel’s rules and regulations.
Kindly inform guests that same category rooms or identical rooms may not be available as the structure is not designed accordingly.
In most hotels, Extra Person Sharing the Room, Child with Extra Bed, will be provided MATTRESS / ROLLOVERS as per availability and not a Bed.
In hilly areas, scarcity of water & electricity is a natural phenomenon. To overcome the water crisis, certain hotels have a fixed schedule for supplying hot & cold water. We strongly regret the inconvenience and look forward to your cooperation.
In hills, most of the hotels are located in a way where the view might be of a building in the front, beside or behind it.
Standard check-in time at the Hotel will be after 1400 Hrs. & Check-out time will be 1000 Hrs. However, the same may vary from hotel to hotel.
Early check-in / late checkout / extending of stay, will be completely subjected to the availability as per the situation, and the charges will be upto the hotel discretion.
As imposed by the Government Valid photo ID for all members staying at the hotel is mandatory.

While enjoying the services provided by THE COMPANY, if any client’s acts or omission results in damage or loss to THE COMPANY’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless THE COMPANY its directors, officers or such vendor from and against such claims.

Disclaimer

Although The Growing Sphere (abbreviated as TGS), registered name Growing Sphere Private Limited (GSPL), has attempted to provide accurate information on the Web site, TGS assumes no responsibility for the accuracy of the information (including if any pricing is displayed). All information provided on this Web site is provided "as is" with all faults without warranty of any kind, either express or implied. TGS hereby disclaims all warranties, express or implied, including, without limitation, those of merchantability, fitness for a particular purpose, title and non-infringement or arising from a course of dealing, usage or trade practice, except to the extent such disclaimers are held to be legally invalid.

You, and each party travelling along with you in the tour and named in the booking form, expressly acknowledge that you are cognizant of all risks of travel and arrangements for trips of this nature and fully disclaim, waive and discharge, TGS (including its officers, members, directors and employees) from any and all liability, claims, damages, loss or responsibilities (including damage to or loss of your property or your injury or death) with regard to the proposed tour and arrangements made with respect there to, even if caused by the negligence of any airlines, transportation companies, hotels or any other party rendering any of the services or accommodations included in the tour. TGS shall similarly not be liable for any claims, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations whether physical or mental, resulting from any act or omission of any other party providing services to you. All services and accommodations are subject to the laws, customs and regulations of the countries in which these services are rendered.

We hope, expect and understand that you/the client have gone through the details before providing your confirmation of the quote/option. Post your agreement/consent, you have given your confirmation on the proposed quote/option.

At any given time feel to get in touch with us, can do so - info@thegrowingsphere.com

41:T8d39,

Terms and Conditions

Payment Policy

Confirmation Procedure

50% advance payment to be made in order to confirm the booking, unless specified others.
For the balance amount to be paid, which should not be lesser than 15 days from the tour start date, payment dates/slabs shall be advised depending upon gap between the booking date and travel date.
100% payment to be made at least 15 days prior to tour start date.
The right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides the above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON-REFUNDABLE.
Advance payment can be made through Wire Transfer to our bank or through credit cards. We accept all major Credit cards. The payment can be made in cash. In case of payment through credit card/debit card or any mode through payment gateway, the small amount of bank processing fee may be applicable.
Tour prices are printed in our brochures/flyers or mentioned in our quotaion and other form of communication (in case of group booking/fixed departure) and mentioned in the quotation & other form of communication (incase of FIT/GIT or other customised tours). Please acknowledeg/respond back with your acceptance/confirmation of the booking return duly signed and completed booking form to us or our appointed agents along with an initial deposit per person for all tour packages. This initial deposit amount is non refundable or non transferable in the event of cancellation / change of travel date of tour by the Clients
The Client must pay the balance amount 30 days prior to the date of departure of the Tour. If client fails to pay the balance amount within stipulated time then the booking shall be deemed to be the cancelled and entire initial deposit will be forfeited and the passenger shall not be entitled to the refund of the same
All cheques / demand drafts to be payable in the name of ‘Growing Sphere Private Limited’. On payment of the deposit amount you will be given an official receipt from Growing Sphere. You can also book the tour through our Preferred Sales Agent OR Travel Agent
The EMI options, if applicable, will be only available for the payment done online during the package booking. EMI option is not available for any payment done after the online booking of the package

Cancellation Policy

Cancellations within 25 days or less prior the start date – 100% of the value of the booking
Cancellations within 26 to 40 days prior to the start date – 50% of the value of the booking
Cancellations within 41 days or above prior to the start date – 30% of the value of the booking

Important Note on Covid/any Pandemic Related Cancellation

Refund as regards cancellations of flight tickets will depend on the refunds from respective airlines. We do not guarantee full/part refund on cancellations of Domestic and/or international flight tickets.
The cancellations as regards to land package which includes accommodation, food, sightseeing, transfers etc., will attract 15% deductions as the handling charges and for the balance amount paid, a credit note will be issued, which the client can use with in the validity of the credit note.
Partially Utilized trip is Non-Refundable.
Here Pandemic Related cancellation means: Any cancellation due to nation-wise lockdown, state-wise lockdown of the originating/destination/or any other states used in the trip. Or Non-Operational of the flight/trains for the originating/destination states.
We consider pandemic, only when it’s formally informed / declared in written format by the authorized personnel of Central / State Government.

Legal/Terms of Service

Events/Services

Terms & Conditions

Payment:

In case of any delay in payment by the CLIENT of the invoices, The Growing Sphere (TGS) /Growing Sphere Private Limited (GSPL), reserves right to charge interest @ 18 % p.a.

Customer satisfaction survey:

TGS, at its own cost, shall be allowed to conduct customer satisfaction survey at periodical intervals

Force Majeure:

Legal:

Payment Policy

Confirmation Procedure

FLIGHT TICKETS

100% Upfront Payment to be made for the flight ticket. If the cost changes during the process of ticket issuance, the balance amounts to be adjusted immediately upon the completion of the booking process.
The ticket issuance will be initiated upon receipt of the payment.
The suggested method of payment for ticket purchase is IMPS/Credit Card/Debit Card/UPI/Payment Gateway
For the group booking/s, it is requested to make the advance payments as per the mutually agreed period/timeline.

LAND PACKAGE

50% advance payment to be made in order to confirm the booking, unless specified others.
For the balance amount to be paid, payment dates/slabs shall be advised depending upon gap between the booking date and travel date.
The right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service.
Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON-REFUNDABLE.
Advance payment can be made through Wire Transfer to our bank or through credit cards. We accept all major Credit cards. The payment cannot be made in cash. In case of payment through credit card/debit card or any mode through payment gateway, a small amount of bank processing fee may be applicable.

Definition

Client/guest means the Person / Persons in whose name or on whose behalf the booking is made
Company means The Growing Sphere (TGS) / Growing Sphere Private Limited (GSPL)
Tour cost/price means the amount mentioned in the Tour Cost/Price column in the brochure
Independent Contractors means “Hotelier / Hotel owner , Owner of any airlines or shipping company or Railway, Ferry boat owner/Operator/ Coach owner / Operator, or any other person or organization who have been selected by the company to render services to the client
Domestic tour / Tour arrangement means a tour operated by the Company which is operated by the Company within India and includes but not limited to brochure tours, special tours, packages, cruise, sightseeing etc
Brochure means catalogue / leaflet / email or any other document containing the details about the itinerary / activities on the domestic tour
Infant means a person below the age of 2 years and a child means a person above the age of two and below the age of Twelve years